PAYMENT

The Buyer will make the payment upon receiving an order receipt notice.

The Buyer may pay the products ordered at the post office, bank, FINA or by internet banking, payment order, credit and/or debit cards: American Express, MasterCard, Diners, Visa, Maestro.

Credit card payments are made using the WSPay payment system protected by the Secure Socket Layer (SSL) protocol. Before making any payments, the Buyer is required to fill out an online order form.

If the Buyer is paying by e-banking/payment order, payment deadline is 48 hours. Following the expiry of that period, the Seller can not guarantee to have the ordered goods in the warehouse, nor the availability thereof.

Order processing will commence at the moment of receipt of the payment on the account of the Seller.

If the payment is made after the expiry of the said deadline, and the goods are available, the delivery procedure will be initiated.

If the goods are not available, any overpayments will be refunded (increased by the legal interest at the interest rate of the business bank managing the transaction account) within 30 days from payment day at the latest.

The Buyer will be informed of transaction (price payment) execution.

DECLARATION OF PAYMENT SECURITY

The confidentiality of your data is protected and ensured by the Secure Socket Layer (SSL) certificate using 256-bit encryption and the TLS 1.2. cryptographic protocol as the highest security levels for data entry and transfer. SSL encryption is a data coding procedure preventing unauthorized access during data transfer. This ensures safe information transfer and prevents unauthorized access to data during communication between the user’s computer and the WSPay service and vice versa.

DECLARATION ON THE USE OF WSPAY

ProService d.o.o., Ulica Josipa Račića 1, Zagreb, tax ID no. (OIB): 64625966417 (point of sale) uses WSPay for online payments.

WSPay is a safe online payment system, ensuring payment in real time, by credit and debit cards, as well as by other payment methods. WSPay ensures safe entry and transfer of entered card data to buyers and sellers alike, as confirmed by its PCI DSS certificate. WSPay uses an SSL certificate with 256-bit encryption and the TLS 1.2. cryptographic protocol as the highest security levels for data entry and transfer.

DELIVERY OF GOODS – DELIVERY TO BUYER

Delivery is made exclusively to countries indicated in the order form.

Approximate delivery period is up to 12 workdays.

The period commences at the moment of receipt of the payment on the account of the Seller or upon credit card validation. Saturdays, Sundays and holidays do not count towards the delivery period.

Deliveries above HRK 500.00 are free of charge.

Delivery will be charged depending on parcel weight and delivery type. For delivery prices see the pricelist here. Deliveries are made from 8 a.m. until 4 p.m. on workdays.

If the product can not be delivered to the Buyer at the time of the planned delivery (nobody is at home and similar), each new attempt at delivery will be subject to additional payment.

To ensure quality delivery, the Seller will make available to delivery companies the telephone number provided by the Buyer during order placement/registration. If technically possible, the Buyer may, one day prior to the planned delivery, be sent an SMS with the message of the delivery service or contacted by phone. If the first proposed delivery time does not suit the Buyer, the Buyer is obligated to schedule another delivery time within 2h from the receipt of the SMS or call.

The regulations of the delivery service will apply in all other respects.

The products will be packaged so as to prevent damage to products by normal handling during transport.

At handover, the Buyer is obliged to inspect the products for any damage and immediately place a written complaint detailing the damage on the document or delivery note or refuse any visibly damaged parcels. If s/he fails to do so, the parcel will be considered not to be visibly damaged.

Products are insured against loss and damage during transport.

At handover, the Buyer signs a dispatch note/delivery note to be kept by the delivery man as confirmation of handover.

If, after dispatch, the Buyer does not receive goods or notice of delivery within the anticipated period, the Buyer may inform the Seller thereof to initiate tracing or send a replacement consignment.

In case of delay due to reasons beyond the Seller’s control, the Seller will not be liable but hereby undertakes to send a replacement product as soon as possible.

If the Buyer refuses to accept faultless and undamaged goods ordered, the Seller will be entitled to charge the Buyer for all consignment-related handling costs.

Pursuant to these provisions, after three unsuccessful deliveries, the Buyer will be considered to have refused to accept the products ordered.

In case of handover at a point of sale, the ordered products may be claimed immediately upon payment.

CUSTOMS DUTIES

If the delivered products are subject to customs duties or other levies in the destination country, they will be paid by the Buyer. Before placing an order, the Buyer is obliged to inform himself about the importation regimen.