ProService d.o.o.

Web shop



These Terms and Conditions of Sale define ordering, payment, return and other procedures relating to the purchase and sale of the offered products (goods) on our website, i.e. web shop.

The seller of goods offered on these pages is ProService d.o.o. Zagreb, Josipa Račića 1.

Buyer is a web shop visitor who fills out and submits to the Seller the electronic order form for at least one product, makes a credit card or e-banking payment or pays the product by payment order in the bank (post office or FINA).

All prices are indicated in Croatian kuna.
Prices, terms and conditions of payment and special offers apply exclusively at the moment of the offer and/or payment and may be applied without prior notice.

Product images and descriptions do need necessarily need to be identical. We seek to describe product characteristics as precisely as possible, but reserve the right to mistakes in product descriptions and images.




The Buyer may, but is not required to register at to make a purchase. During registration, the Buyer will be required to enter his/her e-mail address and password. By registering, the Buyer becomes an SSW club member to whom the Seller will occasionally offer sale with special benefits.


Orders may be placed 24/7.

Goods may be ordered exclusively by electronic form – web shop cart. The Buyer may, but is not required to register at the Seller’s website to make a purchase. Minimum data requisite for the conclusion of the ordering procedure are indicated (*) in the order form.

If the Seller is unable to deliver all the products ordered, the Seller will deliver the available products, of which the Buyer will be informed in writing at the latest on the first next workday after order execution.

If the Buyer cancels an order, the Seller will refund any payments made by the Buyer in compliance with the law, as soon as possible, but no later than 21 days after order cancellation.


Upon order confirmation, the Seller will inform the Buyer that the order is received.


The Buyer will make the payment upon receiving the order receipt notice.

The Buyer may pay the products ordered at the post office, bank, FINA or by internet banking, payment order, credit and/or debit cards: American Express, MasterCard, Diners, Visa, Maestro.

Credit card payments are made using the WSPay payment system protected by the Secure Socket Layer (SSL) protocol. Before making any payments, the Buyer is required to fill out an online order form.

If the Buyer is paying by e-banking/payment order, payment deadline is 48 hours. Following the expiry of that period, the Seller can not guarantee to have the ordered goods in the warehouse, nor the availability thereof.
Order processing will commence at the moment of receipt of the payment on the account of the Seller.

If the payment is made after the expiry of the said time period, and the goods are available, the delivery procedure will be initiated.

If the goods are not available, any overpayments will be refunded (increased by the legal interest at the interest rate of the business bank managing the transaction account) within 30 days from payment day at the latest.

The Buyer will be informed of transaction (price payment) execution.


The confidentiality of your data is protected and ensured by the Secure Socket Layer (SSL) certificate using 256-bit encryption and the TLS 1.2. cryptographic protocol as the highest security levels for data entry and transfer. SSL encryption is a data coding procedure preventing unauthorized access during data transfer. This ensures safe information transfer and prevents unauthorized access to data during communication between the user’s computer and the WSPay service and vice versa.


ProService d.o.o., Ulica Josipa Račića 1, Zagreb, tax ID no. (OIB): 64625966417 (point of sale) uses WSPay for online payments.

WSPay is a safe online payment system, ensuring payment in real time, by credit and debit cards, as well as by other payment methods. WSPay ensures safe entry and transfer of the entered card data to buyers and sellers alike, as confirmed by its PCI DSS certificate. WSPay uses an SSL certificate with 256-bit encryption and the TLS 1.2. cryptographic protocol as the highest security levels for data entry and transfer.


Delivery is made exclusively to countries indicated in the order form.
Approximate delivery period is up to 12 workdays.

The period commences at the moment of receipt of the payment on the account of the Seller or upon credit card validation. Saturdays, Sundays and holidays do not count towards the delivery period.

Deliveries above HRK 500.00 are free of charge.

Delivery will be charged depending on parcel weight and delivery type. For delivery prices, see the pricelist here. Deliveries are made from 8 a.m. until 4 p.m. on workdays.

If the product can not be delivered to the Buyer at the time of the planned delivery (nobody is at home and similar), each new attempt at delivery will be subject to additional payment.

To ensure quality delivery, the Seller will make available to delivery companies the telephone number provided by the Buyer during order placement/registration. If technically possible, the Buyer may, one day prior to the planned delivery, be sent an SMS with the message of the delivery service or contacted by phone. If the first proposed delivery time does not suit the Buyer, the Buyer is obligated to schedule another delivery time within 2h from the receipt of the SMS or call.

The regulations of the delivery service will apply in all other respects.
The products will be packaged so as to prevent damage to products by normal handling during transport.

At handover, the Buyer is obliged to inspect the products for any damage and immediately file a written complaint detailing the damage on the document or delivery note or refuse any visibly damaged parcels. If he/she fails to do so, the parcel will be considered not to be visibly damaged.

Products are insured against loss and damage during transport.

At handover, the Buyer signs a dispatch note/delivery note to be kept by the delivery man as confirmation of handover.

If, after dispatch, the Buyer does not receive goods or notice of delivery within the anticipated period, the Buyer may inform the Seller thereof to initiate tracing or send a replacement consignment.
In case of delay due to reasons beyond the Seller’s control, the Seller will not be liable for the delay, but hereby undertakes to send a replacement product as soon as possible.

If the Buyer refuses to accept faultless and undamaged goods ordered, the Seller will be entitled to charge the Buyer for all consignment-related handling costs.

Pursuant to these provisions, after three unsuccessful deliveries, the Buyer will be considered to have refused to accept the products ordered.
In case of handover at a point of sale, the ordered products may be claimed immediately upon payment.


If the delivered products are subject to customs duties or other levies in the destination country, they will be paid by the Buyer. Before placing an order, the Buyer is obliged to inform himself about the importation regimen.



All web shop buyers may return any goods (unilateral Contract termination) in keeping with the law. Download the goods return form (request for unilateral contract termination) here*. The Buyer is required to inform the Seller of contract cancellation in writing. The Buyer may do so by online form or by mail using the form proscribed by the Ordinance on Consumers’ Right to Unilateral Termination of Distance Contracts and Contracts Concluded Outside Business Premises.

The contract will be considered cancelled upon receipt of a corresponding written notice by the Seller (by e-mail or regular mail).
The Buyer may return the products within 14 workdays from delivery at his/her own expense.

The return of products is only allowed if goods are in an appropriate condition (unused, unworn and undamaged) and in their original packaging. Otherwise, the products will be returned to the Buyer who will meet delivery costs.

The Seller undertakes to refund to the Buyer the entire paid in amount (plus legal default interest at an interest rate charged by the business bank with which the transaction account was opened) within fourteen (14) workdays from the receipt of the written termination notice.

We will send you a confirmation of the receipt of the unilateral termination notice without delay, by e-mail.


All Buyers are entitled to the replacement of goods, providing they pay delivery costs. Buyers are required to request replacement by sending an e-mail with the subject: REPLACEMENT: ORDER NUMBER, within 14 workdays from consignment receipt. They must indicate whether they want to replace the product with the same product of a different size or colour or another product from our offer. The product is then returned to our address within 2 workdays from request approval. Where the returned product meets the conditions for replacement, the replacement will take place. If a product is exchanged for a product of greater value, prior payment of such outstanding amount will be requested.

Replacement by a product of lesser value is not possible.

The replacement of products is only allowed if goods are in an appropriate condition (unused, unworn and undamaged) and in their original packaging.

The costs of delivery of the replacement product will be met by the Buyer.


Buyers are entitled to submit a complaint within the legally proscribed period. Complaints are required to be submitted in written form, by e-mail to with subject: COMPLAINT UNDER ORDER (order no.). In case of complaint, buyers are required to return the product to the address of the Seller within the deadline agreed with the Seller. Complaints will be considered valid if product inspection shows that a complaint meets the requirements for complaint under the Obligatory Relations Act and the Consumer Protection Act. The Seller is required to replace the product or refund the entire paid in amount within 15 days from the date of receipt of a valid complaint.

If a complaint is found to be invalid, i.e. if we reject the complaint, the product will be returned to the Buyer, who will pay delivery costs. ProService d.o.o. as the Seller is liable for material defects of the products in accordance with the provisions of the Obligatory Relations Act. Invoice is a document through which a Buyer may realize his/her rights.


The Seller will treat your personal data received during the use of the web shop in keeping with the GDPR and other legal regulations.

Personal data include your identification data: name and surname, e-mail address, home address and telephone number, i.e. data which are usually not publicly available, obtained by the Seller during your use of his website and web shop, required by the Seller to provide the web sale service.

The Seller undertakes to use your personal data exclusively for identification purposes during your use of the web shop, to allow you to use all options available. Your personal data will be treated as confidential and the Seller will not process, transfer, nor make such data available to any third party without your prior consent.

Please find detailed information on personal data processing and protection in our Privacy Policy.


ProService d.o.o. reserves the right to modify and update these Terms and Conditions of Sale. Any amendment to these Terms and Conditions will be made public on the Seller’s website.

Terms and Conditions will be subject to the Consumer Protection Act (OG 41/2014) Title III. – Conclusion of contract outside the business premises and distance contracts, Articles 57-79.



Any dispute between the consumer and the Seller may be brought before the Court of Honour of the Croatian Chamber of Commerce and the Court of Honour of the Croatian Chamber of Trades and Crafts, with any conciliation proposals to be resolved by the Mediation Centre or the European Commission. The Seller and the consumer will strive to resolve any disputes amicably.

By purchasing a product, the Buyer accepts these Terms and Conditions.


ProService  d.o.o
Josipa Račića 1, 10000 Zagreb

INFO PHONE: +385/(0)14673669
Tax ID no. OIB: 64625966417
Registered with Zagreb Commercial court under company registration no. 081106152
Share capital paid in full: HRK 50,010.00
IBAN:HR9724840081135072039, with Raiffeisenbank Austria d.d.